Welcome to Alibarbaraustralia. We are committed to providing quality products and excellent customer service. This Refund and Returns Policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

Returns

We accept return requests within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Be returned in their original packaging where possible.
  • Include all accessories, manuals, and accompanying materials.
  • Not be damaged due to misuse, neglect, or unauthorized modifications.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

  • Gift cards
  • Downloadable digital products
  • Personalized or custom-made items
  • Clearance or final-sale products
  • Items marked as non-returnable at the time of purchase

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To assist us in resolving the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

We will assess the situation and arrange a replacement, exchange, or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Refunds may include:

  • The purchase price of the item
  • Applicable taxes paid at checkout

Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

Exchanges

We replace items only if they are defective, damaged, or if the wrong item was supplied.

To request an exchange, please contact our customer support team with your order details.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty
  • The item was damaged during delivery
  • We shipped the wrong product

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard returns process.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

Under the ACL, consumers are entitled to a replacement, repair, or refund for products that have a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Alibarbaraustralia

Website:  alibarbaraustralia.com

Email: info@alibarbaraustralia.com

Contact Page:  Contact Us